Privacy Notice

This Privacy Notice explains how we use any personal information we collect about our customers (“you” or “your”) to enable us to provide you with pest control services and deal with any concerns you may have.

If you are unable to provide the information requested, then we will be unable to offer you our services.

 

Who are we?

Ark Pest Control Ltd

We are the company that provides your pest control solutions.

In the sections that follow we cover these topics:

• What information do we collect about you?
• How will we use your information?
• Who do we share your information with and why?
• How long do we keep your data?
• Your rights relating to your personal data.
• Changes to our Privacy Notice.
• How to contact us.

 

What information do we collect about you?

To enable us to provide you with the appropriate services we would need to collect the following:

• Name, address and relevant contact details i.e. mobile or home phone and/or email address.

You will be our primary point of contact in relation to any site visit generated and works required.

• You can have access to all documentation, information and personal data relating to these works.

We require prior permission from you book a time and visit date to carry out works.

Remember, if you give us data about another person for access, in doing so you confirm that they have given you permission to provide it to us to be able to process their personal data as part of entering into the works list and also that you have told them who we are and what we will use their data for, as set out in this notice.

 

How will we use your information?

 We will use your data for:

• Processing your job/contract.
• Providing you with relevant documentation via email or post.
• Creating records for reporting purposes.
• Fraud prevention and detection.
• Dealing with any complaints raised.
• Processing repeat works where applicable.

 

Who do we share your information with and why?

 We may share your information with:

• Auditors or regulators as required by legal obligation.
• We will share your information if we are required to by law. We may share your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.

 

How long do we keep your data?

 We will keep your personal data for as long as is necessary for the purposes for which it was originally collected. These purposes can be found in the section ‘How will we use your information?’

To ensure the financial integrity of our records held in our databases, we will retain your personal data within those systems indefinitely unless it is deemed unlawful to do so.

 

Your rights relating to your personal data – Our obligations to you

 We are obliged to provide you with information on any actions that we have taken in response to any of the following requests in relation to your rights to.

• have access to your personal information.
• have your personal data corrected or removed if it is inaccurate.
• have your personal data deleted from our systems.
• restrict the processing of your personal data.
• object to the processing of your personal data for communications and marketing.
• have your personal data transferred to another company.

We will respond to you within one month of the receipt of a request unless the number and complexity of the requests made are deemed sufficiently high for us to extend this time by a further two months. We will inform you if we need to make use of this additional time and why we need to do so.

We will not charge you for responding to any of these requests unless it can be demonstrated that you are making an excessive number of repetitive requests or that your request is not based on fact, realistic considerations, or the like. In this exceptional case, we may charge you a reasonable fee or choose to refuse your request. If you disagree then you may raise your concerns with the Information Commissioner’s Office. https://ico.org.uk/concerns/

To assist us in responding to these requests, we may ask you to verify your identity to make sure that we do not give your personal data to the wrong person, update your data with details you did not provide or take action on your data that you did not request.

 

Right to have access to your personal information

 You have the right to request a copy of the personal information that we hold about you. If you would like a copy of some or all your personal information, write to Ark Pest Control Ltd, unit 1, 1 Lagoon Road, Orpington, Kent. BR5 3QX

 

Right to have your personal data corrected or removed if it is inaccurate

 It is important to us that your personal information is accurate and up to date. If you believe that some information is inaccurate or should be removed, you may update your information by writing to Ark Pest Control Ltd, unit 1, 1 Lagoon Road, Orpington, Kent. BR5 3QX with details of your request.

 

Right to have your personal data deleted from our systems

 You can request that we delete your personal data from our systems if you believe that:

• we no longer need to process your personal data in order to provide you with appropriate products and services or;
• we no longer need to process your personal data in order to process any future requests you make or;
• we have processed your personal data in a manner which you believe is unlawful or;
• we have to delete your personal data to comply with another piece of legislation.

We may choose to refuse your request if we believe that:

• we have a legal obligation to keep your data or;
• it is required for the purposes of processing an arrears claims or;
• it is required for establishing or defending a legal claim.

If you disagree then you may raise your concerns with the Information Commissioner’s Office. https://ico.org.uk/concerns/

 

Right to restrict the processing of your personal data

 You can request that we temporarily halt the processing of your personal data if you believe that:

• we should not process your data whilst we are in discussions with you regarding a disagreement over the accuracy of your personal data or;
• we have processed your personal data in a manner which you believe is unlawful but rather than wanting us to delete your data you would prefer us to take another course of action to rectify your issue or;
• we no longer require the data, but you do not wish us to remove it from our systems as you require it for establishing or defending a legal claim.

If such a restriction is put in place, then we will not process your data without informing you first that the reason for the restriction has been lifted.

Exceptions to this are that we can continue to process your data as follows:

• storing your data or;
• using it for processing any jobs/contracts that you have requested or;
• using it for the purposes of establishing or defending a legal claim or
• using it for the protection of the rights of another person.

If you disagree then you may raise your concerns with the Information Commissioner’s Office. https://ico.org.uk/concerns/

 

Right to object to the processing of your personal data for communications and marketing

 You have a right at any time to stop us from contacting you and, if you wish to do so, please write to Ark Pest Control Ltd, unit 1, 1 Lagoon Road, Orpington, Kent. BR5 3QX with details of your request.

 

Right to have your personal data transferred to another company

 You have the right to receive a copy of the personal data that you have provided to us and that we process using our computer systems, in a format that can be read by another person’s or company’s computer system.

You have the right to transfer that copy of your personal information or can request that we do it for you, where it is technically feasible for us to do so. This right of transfer can be refused if we feel that it would adversely affect the rights of another person.

If you disagree then you may raise your concerns with the Information Commissioner’s

Office. https://ico.org.uk/concerns/

 

Right to lodge a complaint with the regulator (Information Commissioner’s Office) and/or seek a judicial remedy

 If we do not act on your request within one month of its receipt and do not provide you with reasons why then you may lodge a complaint with the Information Commissioner’s Office. https://ico.org.uk/concerns/

If you believe that the way that we have processed your personal data is not in keeping with current Data Protection legislation then you may lodge a complaint with the Information Commissioner’s Office. https://ico.org.uk/concerns/

If you believe that your rights under current Data Protection legislation have been infringed as a result of the way that we have processed your personal data then you may seek a judicial remedy via the courts. https://ico.org.uk/for-the-public/compensation/

 

Changes to our Privacy Notice

We keep our Privacy Notice under regular review.

 

How to contact us:

 Ark Pest Control Ltd, unit 1, 1 Lagoon Road, Orpington, Kent. BR5 3QX

 Tel: 08000 279 273 Email: enquiries@arkpestcontrol.com Web: www.arkpestcontrol.com